LEGAL
Refunds and Withdrawal
Last updated: 4 November 2026
In short
- If your file is faulty, will not open or is not what we described, we fix it or give you your money back.
- Not downloaded yet? You can ask for a full refund within 14 days of your purchase, wherever you live.
- At checkout you choose to get your PDF right away. Once your download starts, you can no longer withdraw.
- Approved refunds go back to your original payment method within 14 days.
- This page never limits your legal rights.
Our promise
If your file is faulty, will not open or is not what we described, we will fix it or give you your money back.
We are a small team and we read every message ourselves. If something is not right, please tell us. We would much rather help than have you disappointed.
1. Your right of withdrawal (EU and UK consumers)
If you live in the EU or the UK and buy as a consumer, the law normally gives you 14 days to withdraw from an online purchase without giving a reason. For digital content like our PDFs, this right ends once the download starts, but only if you agreed to this before buying.
How you agree at checkout
At checkout you are asked to confirm that you want the download straight away, before the 14-day period ends, and that you understand you lose your right of withdrawal once your download starts. The required box says:
“I want my PDF right away. I agree that FUNtasztikus starts supplying it before the 14-day withdrawal period ends, and I understand that I lose my right of withdrawal once my download starts.”
Your answer is recorded in your receipt email, which also serves as our confirmation.
This means:
- If you have not started any download yet, you can still withdraw within 14 days of your purchase, and we refund the full price.
- Once a download has started, you can no longer withdraw. Your rights if a file is faulty (see Terms of Sale, section 9) and our goodwill policy below still apply.
How to withdraw
- Use the “Withdraw from contract here” link in the footer of our website and our store. Fill in your name, the email address you used and your order number (or other details that identify your order), then click “Confirm withdrawal”. We send you an acknowledgement by email straight away.
- Or send us a clear statement by email to molnar.janka.sara@funtasztikus-tudomany.hu or by post to our registered seat (8000 Székesfehérvár, Huszár utca 2, Hungary). You may use the model withdrawal form at the end of our Terms of Sale, but you do not have to.
It is enough to send your withdrawal before the 14 days end.
Refund: we refund all payments within 14 days of receiving your withdrawal, using the same payment method you used, unless you agree otherwise. There is no fee.
2. Our goodwill refund policy
On top of your legal rights, we offer the following goodwill policy.
You have not downloaded yet
If you have not started any download, you can ask for a full refund within 14 days of your purchase, wherever you live. Just email us or use the “Withdraw from contract here” link in our website footer.
Something is wrong with the file
If your PDF:
- will not open or download,
- has missing, broken or unreadable pages, or
- is not the product you ordered, or does not match its description,
email us within 60 days of your purchase with your order number and a short description (a screenshot helps). We will send you a working file, usually within 2 working days. If we cannot fix the problem, we refund you in full.
Most problems are solved by downloading again on a computer, or opening the file in a free PDF reader instead of a browser. We will gladly walk you through it.
Your legal rights last longer than the 60 days above. In the EU you can claim for at least 2 years, and other countries have their own rules. See section 3.
You bought twice by mistake
If you bought the same product twice, we refund the extra purchase.
You changed your mind after downloading
Because a PDF cannot be “returned” once it has been downloaded, and you agreed at checkout that your download would start straight away, we do not normally refund purchases after download because of a change of mind.
But please still write to us within 14 days and tell us what happened. We look at every request individually and try to find a fair solution.
How to ask for a refund
Email molnar.janka.sara@funtasztikus-tudomany.hu with:
- the email address you used to buy,
- your order number (it is in your receipt email), and
- a short description of the problem.
We reply within 2 working days. Approved refunds go back to your original payment method (card or PayPal) within 14 days. It can then take a few more days for your bank to show the money. When we refund, your license to use the PDF ends and we ask you to delete the file.
Please contact us before opening a payment dispute or chargeback. We can almost always solve the problem faster directly.
3. Your legal rights stay the same
This policy is a goodwill promise on top of your legal rights, and it never limits them.
- EU consumers have a legal guarantee of conformity for digital content of at least 2 years, and the right of withdrawal explained in section 1 above and in our Terms of Sale, section 8.
- UK consumers have rights under the Consumer Rights Act 2015.
- Australian consumers: our products come with guarantees that cannot be excluded under the Australian Consumer Law.
- Consumers elsewhere keep the rights their local law gives them.
Something not right with your file? Email us at molnar.janka.sara@funtasztikus-tudomany.hu and we will help.